Shipping Policy
Shipping Policy
ORDER PROCESSING:
Please allow two days to process your order. Expect an email within two days to let you know your order is on the way!
STORE PICKUP - Pixel Threads 37 PVS Complex, First Floor,
Old Mahabalipuram Road, Kazhipattur, Padur Post, Kalambakkam, Chengalpattu District.
Orders can be picked up daily, from 11.00AM to 8.00PM. An email will be sent when your order is ready for pickup.
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 25 km of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
Orders placed before 4.00PM during store hours 6.00 PM to 9.00 PM will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.
When your order is ready for delivery, you will receive an email with real-time tracking information.
FLAT RATE SHIPPING
Orders are generally shipped within two days using Indian Postal Service, delivery standard is 2 - 7 days. Flat rate shipping fee of 50 Rs. applies to orders shipping to [locations outside local region]. Optional: We do not ship outside of [your country] at this time.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer Rs 120 flat rate shipping to area within Tamil Nadu.
You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over Rs. 1500).
Shipping option | Estimated delivery time | Price |
Indian Postal Business Parcel | 3 to 7 business days | Rs. 120 |
Indian Postal Parcel | 3 to 5 Business Days | Rs. 140 |
REFUNDS,, RETURNS AND EXCHANGES
We accept returns up to 10 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at pixelthreadsclothingstore@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at pixelthreadsclothingstore@gmail.com.